TR / ENG

SOLUTIONS

Insurance Sector Solutions

We offer a range of business process services which you can deploy either end-to-end or service by service, giving you options to retain and complement existing aspects of your in-house capability.

As well as options specific to the general insurance industry, the range includes Fleet Management, itself a comprehensive set of services, plus an extensive vehicle Service, Maintenance and Repair network.

Parts Procurement Process Solutions

By taking a fresh approach to the repair industry, Optimum has defined new standards of spare parts procurement.
Optimum’s refined process solution of spare parts procurement enable insurance companies to source spare parts effectively and transparently.
We oversee each step of the claims and repair process therefore we know the importance of both availability and quality of the parts involved in each repair.

We have transparent processes for the availability, logistics and quality of all spare parts procurred for insurance industry.
Based on 40 + years of experience at spare parts industry, we provide our full knowledge of spare parts procurement to our customers.
You can relax in the knowledge your customers or your service network will always have someone reliable to turn to in the event of an incident and that the spare parts will be available at  optimum price-quality relation.

Glass Procurement Process  Solutions

Optimum’s solutions combine programmed incident management incorporating refined software solutions, networks of auto glass repair shops and contractors and a full range of auto glass services.

  • Our advanced incident management delivers a worry-free auto glass repair experience and guarantees great customer service delivery.
  • Our assessment services including desktop, digital and on-site imaging. They’re delivered both by our customer support responsibles, as well as by approved independent providers.
  • We have developed national networks of highly skilled, Professional glass repair shop and contractors that we manage either directly or through approved panels.

    • Our glass repairers contract to deliver service standards and provide guarantees, ensuring compliance with local requirements and maintaining quality standards. We work closely with them to identify opportunities for improvements in efficiency, processes, costs and customer service, and conduct regular performance audits.

    We oversee each step of the claims and repair process, providing complete transparency of labour, materials, and other costs to bring the costs of repair down while maintaining repair quality and customer satisfaction.

    You can relax in the knowledge your customers will always have someone reliable to turn to in the event of an incident and that their repairs will be completed quickly, professionally and cost-effectively.